Shipping policy

Shipping Policy

1. Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive a notification when your order has shipped, including tracking information.

2. Shipping Methods & Delivery Times
We offer the following shipping options:

  • Standard Shipping: 5–7 business days

  • Expedited Shipping: 2–3 business days

  • Overnight Shipping: 1 business day (orders must be placed before 12 PM local time)

Please note: Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.

3. Shipping Fees

  • Shipping costs are calculated at checkout based on the weight of your order and shipping method.

4. International Shipping

  • We currently ship to select international locations.

  • International delivery times vary by destination, typically 7–21 business days.

  • Customers are responsible for any customs duties, taxes, or fees imposed by their country.

5. Order Tracking

  • Once your order has shipped, you will receive an email with a tracking number.

  • You can track your shipment at any time using the carrier’s website.

6. Address Accuracy

  • Please ensure that your shipping address is correct. We are not responsible for orders shipped to incorrect or incomplete addresses.

  • If you need to change your address after placing an order, contact us immediately at mkhabelalesedi@gmail.com.

7. Lost or Damaged Packages

  • We are not responsible for packages lost or damaged during transit.

  • If your package is lost or arrives damaged, please contact the carrier directly. We will assist you in resolving the issue.

8. Returns & Exchanges

  • For information regarding returns or exchanges, please refer to our [Returns Policy].